The latest Novopay complaints reports confirm the system is settling back into a more consistent and steady state after the busy start-of-year period.
Minister Responsible for Novopay Steven Joyce today released the reports on complaints and notifications received in regards to Pay Periods 1 and 2 of the schools’ payroll. Pay Period 1, the first of the new financial year, was paid on the morning of 2 April, and paid 88,944 people a total of $176.52 million.
The report for that pay shows complaints and notifications were received regarding 0.15 per cent of staff across the country, 35 staff were notified as not paid, 49 were overpaid, and 51 underpaid. Affected staff were from 106 schools or 4.38 per cent of schools in the payroll system.
Pay Period 2, was paid on the morning of 16 April, and paid 89,624 people a total of $177.07 million.
The report for that pay shows complaints and notifications were received regarding 0.09 per cent of staff across the country, 13 staff were notified as not paid, 30 were overpaid, and 40 underpaid. Affected staff were from 76 schools or 3.14 per cent of schools in the payroll system.
“The performance of the school payroll in Pay Periods 1 and 2 were back well within the 0.5 per cent acceptable steady state error rate as defined by the Novopay technical review and compares favourably with the same pay periods last year,” Mr Joyce says.
“Out of the last 26 pay periods, three have been above the acceptable error rate. These three pay periods (23, 24, and 25) were part of the busy start-of-year process that has historically caused problems due to the high number of transactions that need to be processed.”